ENDORSEMENT – Upon received of an endorsement from clients, the very first thing to do by the Admin/MIS is to allocate to a number of tele-collectors(ACR) and fastcall.

TELE-COLLECTORS-Upon received from Admin/MIS, all accounts should be fast called and segregate NCON and POS. Then NCON ACCOUNTS will be forwarded to SKIP TRACERS while admin/MIS prepare for the DL

SKIP TRACERS – Upon received from TELE-COLLECTORS, they will conduct a PV and BV visit to generate contact and/or serve DL or even negotiate LB

Tele-Collectors - are required to prepare a Daily Call Monitoring Report(CallMon)

Skip Tracers – will also prepare his Daily Ocular Inspection Report (O.I.R.)

Admin/MIS – will consolidate all Reports which includes PTP’s, Confirmed Payments, Payment Arrangement and Status of each accounts

After Skip Tracing via Internet and Field and Ocular Visit has maximized but then the accounts remain NCON due to UNKNOWN ADDRESSEE , MOVED OUT, DEMOLISHED ADDRESS and ETC. Another recourse being done is:

SSS Tracing of possible new address and Employer

COMELEC Data Base search

PNP Intel Tracing

Admin/MIS-will garner all accounts status from Tele-Collectors  and consolidate with the Skip-Tracers Report together with the  Government Agency Tracing Results every EOM

Submit to Bank Recovery Officer via email.

Admin/MIS – will received the FINAL SELECTIVE from every client and Prepare Billing for the Month.